Privacy Policy

VoltFix Auto ("VoltFix", "we", "us") is a mobile car battery and mechanic service operating across Dubai, UAE. We do not have a customer-facing workshop. You can reach us on 058 268 0900 or WhatsApp.

This policy explains what personal data we collect when you call, message or book with us, why we collect it, and the choices you have. It applies to every channel we operate — phone, WhatsApp, SMS and this website.

Contact and booking details you give us directly: your name, phone number, location or area in Dubai, car make and model, the service you need, and any notes you add (for example, basement-parking instructions or symptoms you describe).

Service records created to deliver the work: the battery or part supplied, the date and location of the job, test results and your invoice reference.

Basic technical data when you browse this website: pages visited, approximate device type and the link that brought you here, collected in aggregate for performance and security purposes.

To dispatch a technician to you, quote the right battery or repair for your car, and complete the job you asked for.

To keep a record of the work and any supplier warranty terms that apply to the battery or part supplied.

To answer your questions on WhatsApp or by phone, and to follow up on an open job.

To keep basic business records required by UAE commercial and tax law.

We do not sell, rent or trade your personal data to anyone.

We do not run advertising profiles on you and we do not share your number with marketing companies.

We do not ask for card details on this website — payment is arranged directly with the dispatcher or technician serving you.

Our dispatchers and the technician assigned to your job — only what is needed to reach you and complete the work.

The battery or parts supplier or its UAE distributor, but only if a warranty claim or safety recall makes it necessary.

UAE authorities, where we are legally required to disclose.

WhatsApp conversations happen on WhatsApp's own platform under their terms and encryption. We see only what you send us in that chat, and we keep it only as long as it is useful for serving you.

Active booking details for as long as your job is open, plus 30 days afterwards in case of follow-up.

Service records for as long as needed to support any supplier warranty claim and to meet legal record-keeping requirements.

Anything else only as long as we need it for the purpose above, or as required by law.

Ask us at any time to show you what we hold about you, correct it, or delete it — call or WhatsApp 058 268 0900 and we will action it as soon as reasonably possible. Deleting a service record may affect a supplier warranty claim, and we will tell you before that happens.

You can also ask us to stop non-essential messages while still being served normally.

Booking and service records are stored on access-controlled systems, and only staff who need them to serve you can open them. Website traffic is protected with TLS encryption in transit.

If we change this policy materially, we will note the new date below and — where we have your contact details and the change affects you — tell you directly before it takes effect.